Cant use phone camera on Galaxy S9

Questions / Help
1

I am using Jotform File Uploader UploadCare widget. ‘Take a photo’ opens google file manager on Samsung Galaxy S9.

Is there any way to open the camera app and capture a picture?

2

Hi @benmanfield, what browser you’re using, and what version of Android is installed on your device?

3

I’ve just checked opening from both Samsung Internet browser and Chrome and it works fine.

The issue is when viewing the form from the Jotform android app.

4

Hello @benmanfield
I’ve got the same issue on my Pixel and reached out to our development team for a comment.
This was way easier than I thought - I simply didn’t give enough permissions for Jotform app.
Could you check if this would fix this issue on your side?

1 Like
5

Hey Arkadii,
Yup. Looks as though giving camera permissions to the Jotform app fixed the issue.

Thanks for your help.

Ben

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